Case Study: Rabobank achieves actionable intelligence from unstructured data with Expert.ai

Artificial Intelligence to improve the use of data and unstructured information

Rabobank, an international cooperative bank with strong roots in food and agriculture, faced a surge of unstructured information—business documents, emails, customer interactions, call notes and external news—that made it difficult to access, analyze and understand text critical for operations and compliance. To tackle this challenge, Rabobank established a partnership with Expert.ai and adopted Expert.ai’s Cogito artificial intelligence platform to provide semantic, machine-learning–driven comprehension of unstructured content.

Expert.ai implemented Cogito to extract meaning from Rabobank’s unstructured data and transform it into actionable intelligence, improving the bank’s ability to analyze customer communications, documents and external news and to support data-driven decision-making and digital transformation. While no quantitative metrics were disclosed, the deployment strengthened Rabobank’s information management capabilities and reinforced Expert.ai’s position in the banking sector as a provider of high-precision text understanding.

Rabobank