TTEC B2B Case Studies & Customer Successes

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TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most innovative brands. The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.

Case Studies

Showing 124 TTEC Customer Success Stories

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Amazon vendor achieves 622% order growth with TTEC

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American Energy Company achieves resilient communications and business continuity with TTEC

American Management Association boosts non-branded search sales with TTEC

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Automotive Company achieves $50 Million Profit Increase with TTEC

Balsam Hill Achieves 10x More Conversions with TTEC YouTube Remarketing

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Banana Republic builds mental toughness with TTEC

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Biggest Technology Retailing Company saves Cyber Monday sales with TTEC’s cloud-based customer engagement platform

BMW enhances dealer experience with TTEC

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Communications, Media and Technology Company achieves $1.5 Billion in annual revenue with TTEC

Communications, Media and Technology Company boosts sales conversion and revenue with TTEC

Communications, Media and Technology Company cuts churn in half with TTEC retention strategy

Communications, Media and Technology Company achieves 62% higher sales conversion with TTEC

Credit Unions improve operations and cut hiring time with TTEC process improvement workshops

DoubleClick boosts click-to-conversion and lowers CPA with TTEC and DoubleClick Search

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Energy Providing Company reduces churn with TTEC

Facebook achieves 177% increase in revenue with TTEC Facebook Ads

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FEMA rapidly scales emergency hotline support with TTEC

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Financial Institutions achieve 30% greater operating efficiency with TTEC humanify@home

Financial Service Company reduces churn and costs with TTEC

Financial Service Company boosts credit card rewards performance with TTEC offer optimization

Financial Service Company achieves 35.3% health insurance conversion with TTEC

Financial Service Industry achieves improved CSAT with TTEC social learning solution

Financial Services Company achieves 35.3% conversion and 100% call accuracy with TTEC

Financial Services Firm boosts customer engagement and revenue with TTEC

Financial Services Industry achieves improved CSAT in six months with TTEC social learning

Fortune 500 Fashion Retailer improves multichannel customer service with TTEC icStore

Fortune 500 Financial Service Company achieves a seamless omnichannel experience with TTEC

Fortune 500 Financial Services Company Achieves 35% Health Insurance Conversion with TTEC

Fortune 500 Financial Services Company strengthens customer loyalty with TTEC multichannel support

Fortune 500 Healthcare Distribution and Technology Solutions Provider Improves Customer Experience with TTEC’s Cisco UCCE Upgrade

Fortune 500 Logistics Company achieves 25% efficiency gains with TTEC's advanced customer intelligence insights

Fortune 500 Technology Retailing Company achieves flexible year-round retail support with TTEC

Global Auto Manufacturer boosts lease renewals and new vehicle sales with TTEC

Global Health Service Company transforms contact center operations with TTEC and Cisco

Global Internet Company achieves stronger SMB agency relationships with TTEC

Global Manufacturer achieves faster, lower-cost customer service with TTEC

Global Manufacturing Company achieves millions in travel savings with TTEC video conferencing solution

Global Technology Company achieves customer retention gains with TTEC predictive analytics

Global Telecommunications Firm achieves superior customer experience with TTEC

Government Solution Company streamlines workers' compensation claims with TTEC's cloud self-service contact center

Health Insurance Company improves contact center training with TTEC analytics

Health Insurance Company achieves flexible contact center growth with TTEC at-home agent solution

Health Insurance Company achieves higher member satisfaction with TTEC coaching and mentoring

Health Insurance Industry improves member onboarding with TTEC

Health Service Group achieves $200K savings and stronger customer engagement with TTEC

Healthcare Company streamlines patient support with TTEC

Healthcare Company achieves faster admissions and physician access with TTEC

Healthcare Company achieves stronger omnichannel member support with TTEC

Healthcare Company achieves personalized omnichannel member support with TTEC

Healthcare Company achieves faster referral turnaround and 94% revenue growth with TTEC

Healthcare Company boosts employee wellness engagement with TTEC

Healthcare Company achieves 24/7 omnichannel customer care with TTEC

Healthcare Organization achieves seamless 22,000-user EHR launch with TTEC

Healthcare Providing Company achieves 56% sales increase with TTEC holistic media program

Healthcare Service Providing Company achieves faster patient case processing with TTEC

International Technology and Consulting Company achieves $174M in revenue growth with TTEC

Large Automobile Manufacturing Company achieves higher sales and smarter offer optimization with TTEC

Large Consumer Products Retailing Company achieves total cost visibility with TTEC

Large Health Insurance Company achieves rapid member support scaling with TTEC

Large Health Insurance Company achieves 85% productivity gain with TTEC

Large Internet Provider boosts customer loyalty with TTEC

Large Multi-Brand Apparel Retailing Company achieves 100% holiday call availability with TTEC's Cisco enterprise solution

Large U.S. Bank achieves 75% less fraud with TTEC

Large U.S. Government Agency modernizes CRM and scales in 48 hours with TTEC and Salesforce Service Cloud

Largest Commercial Pest Control Company boosts call handling and revenue with TTEC's UCCE and CVP solution

Largest Financial Institutions Achieves 25% Higher Customer Experience with TTEC Sandbox Learning

Largest Financial Institutions achieves 10% higher first contact resolution with TTEC

Largest Independent Provider achieves seamless post-acquisition integration with TTEC Managed Services

Kaiser Permanente achieves 40% over-target collections and $1M+ in incremental benefit with TTEC

Largest Pharmaceuticals and Consumer Health Company achieves $50M+ in savings with TTEC Healthcare Innovation Lab

Largest Rental Company reduces lost calls and improves customer experience with TTEC

Largest Telecommunication Company boosts retention and sales with TTEC's proactive churn reduction program

Largest Telecommunications Providing Company achieves customer-centric operations and higher loyalty with TTEC

Leading Asian Operator builds a customer-centric CRM roadmap with TTEC

Leading Australian Operating Company achieves better digital customer engagement and sales with TTEC chat strategy

Leading Auto Manufacturer boosts customer loyalty and sales with TTEC

Leading Automotive Company achieves faster training and improved efficiency with TTEC

Leading Canadian Insurer achieves 20% back-office efficiency gains with TTEC

Leading Car Manufacturer reduces onboarding time and boosts training scores with TTEC

Leading Communication Company doubles conversions with TTEC digital sales strategy

Leading Financial Services Company boosts customer experience and efficiency with TTEC

Leading Fortune 500 Financial Service Company achieves $3 Million in Savings with TTEC Contact Center Optimization

Leading General Insurance Company boosts sales and customer loyalty with TTEC

Leading Global Telecommunications Operating Company achieves 28% incremental revenue growth with TTEC

Leading Global Telecommunications Providing Company boosts training pass rates with TTEC

Leading Health Insurance Providing Company boosts Medicare enrollment with TTEC

Leading Health Insurer improves member support with TTEC

Leading High-Technology Heating, Air-Conditioning and Refrigeration Solution Provider Improves Customer Service with TTEC’s Store-in-a-Box Solution

Leading Insurance Company scales licensed P&C support across 19 states with TTEC

Leading Insurer Company achieves customer-centric transformation with TTEC

Leading International Medical Center achieves faster appointments and $800K in incremental net revenue with TTEC

Leading Internet and Cable Providers achieve lower churn and higher revenue with TTEC analytics

Leading Internet Search Company achieves $1B annual advertising revenue with TTEC

Leading Multinational Bank improves branch customer experience with TTEC

Leading Private Label and Food Services Streamlines Operations and Cuts Costs with TTEC and Avaya Network Integration

Leading Technology Manufacturing Company improves customer satisfaction and cuts handle time with TTEC

Leading Telecom Provider achieves scalable innovation and millions in savings with TTEC

Leading U.S. Health and Wellness Company boosts empathy and member satisfaction with TTEC

Logitech achieves higher customer satisfaction and lower support costs with TTEC

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Major Multiple Service Operator reduces churn with TTEC advanced analytics

Multi-National Communications Providing Company cuts handle time and boosts customer satisfaction with TTEC Simulated Learning

Multi-Specialty Healthcare Company improves customer experience with TTEC

Multinational Entertainment Retailer reduces support costs with TTEC’s One Right Answer

Nation’s Largest Independent Providing Company streamlines post-acquisition contact center integration with TTEC Managed Services

Progrexion achieves 221% mobile sales growth with TTEC

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Retail and eCommerce Company boosts sales and cuts acquisition costs with TTEC's targeted online ad optimization

Retail and eCommerce Company achieves $2.5M savings and 85% FCR with TTEC Cloud Contact Center Solution

Retail and eCommerce Company reduces staffing needs by 12% with TTEC humanify@home

Retail and eCommerce Company improves customer experience and reduces costs with TTEC

Salesforce.com achieves 96% member retention and higher customer satisfaction with TTEC's CRM solution

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Sky Airline cuts loyalty service costs by 50% with TTEC

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Social Media Company grows SMB advertising success with TTEC

Social Services Agency achieves centralized, scalable voice services with TTEC

Software Company boosts seasonal support and sales with TTEC

Technology Company achieves 8% more transactions with TTEC

Telecommunication Company increases repaid debt with TTEC

Telecommunications Company boosts debt repayment with TTEC

Telecommunications Providing Company achieves 22% higher first-call resolution with TTEC

Telkom Mobile improves customer-centricity and drives financial benefits with TTEC

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U.S. Healthcare improves customer experience and call resolution with TTEC

U.S.-Based Money Wire Company achieves lower costs and multilingual customer support with TTEC

Uncle Bob’s Self Storage achieves first-page Google rankings with TTEC SEO

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Utility Company achieves higher customer satisfaction with TTEC self-service IVR solution

Vodafone boosts retail customer experience with TTEC

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