TTEC

TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most innovative brands. The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.

Case Studies

Showing 124 TTEC Customer Success Stories

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Amazon - Customer Case Study

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American Energy Company - Customer Case Study

American Management Association Makes the Most of Its Keyword Long-Tail Trail

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Automotive Company - Customer Case Study

Balsam Hill - Customer Case Study

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Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment

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Biggest Technology Retailing Company - Customer Case Study

BMW - Customer Case Study

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Communications, Media and Technology Company - Customer Case Study

Communications, Media and Technology Company - Customer Case Study

Communications, Media and Technology Company - Customer Case Study

Communications, Media and Technology Company - Customer Case Study

Credit Union Works Hard to Stay on Top

Electronics Marketplace Converts Searchers Into Customers

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Energy Providing Company - Customer Case Study

Snapping Up Fans and Sales with Facebook Ads

Facebook logo

Federal Emergency Management Agency - Customer Case Study

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Financial Institutions - Customer Case Study

Financial Service Company - Customer Case Study

Financial Service Company - Customer Case Study

Financial Service Company - Customer Case Study

Financial Service Industry - Customer Case Study

Financial Services Company - Customer Case Study

Financial Services Firm - Customer Case Study

Financial Services Industry - Customer Case Study

Fortune 500 Fashion Retailing Company - Customer Case Study

Fortune 500 Financial Service Company - Customer Case Study

Fortune 500 Financial Services Company - Customer Case Study

Fortune 500 Financial Services Company - Customer Case Study

Innovate for Improved Functionality and Reduced Costs

Fortune 500 Logistics Company - Customer Case Study

Fortune 500 Technology Retailing Company - Customer Case Study

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales

Healthcare Company Gets Post-Merger Contact Center Makeover

Global Internet Company - Customer Case Study

Global Manufacturer - Customer Case Study

Global Manufacturing Company - Customer Case Study

Global Technology Company - Customer Case Study

A telecom leader moved from industry laggard to leader by delivering an amazing cross-channel customer experience

Government Solution Company - Customer Case Study

Health Insurance Company - Customer Case Study

Health Insurance Company - Customer Case Study

Health Insurance Company - Customer Case Study

Health Insurance Industry - Customer Case Study

Health Service Group - Customer Case Study

Healthcare Company - Customer Case Study

Healthcare Company - Customer Case Study

Healthcare Company - Customer Case Study

Healthcare Industry - Customer Case Study

Healthcare Company - Customer Case Study

Healthcare Company - Customer Case Study

Innovations in Mobile Customer Care Bridge Technology and Humanity

22,000 Users in One Launch Day = Medical History

Healthcare Providing Company - Customer Case Study

Healthcare Service Providing Company - Customer Case Study

International Technology and Consulting Company - Customer Case Study

Large Automobile Manufacturering Company - Customer Case Study

Large Consumer Products Retailing Company - Customer Case Study

Large Health Insurance Company - Customer Case Study

Large Health Insurance Company - Customer Case Study

Large Internet Provider - Customer Case Study

Large Multi-Brand Apparel Retailing Company - Customer Case Study

Large U.S. Bank - Customer Case Study

Large U.S. Government Agency - Customer Case Study

Largest Commercial Pest Control Company - Customer Case Study

Largest Financial Institutions - Customer Case Study

Largest Financial Institutions - Customer Case Study

Largest Independent providing Company - Customer Case Study

Largest Managing Healthcare Organization - Customer Case Study

Largest Pharmaceuticals and Consumer Health Company - Customer Case Study

Largest Rental Company - Customer Case Study

Largest Telecommunication Company - Customer Case Study

Largest Telecommunications Providing Company - Customer Case Study

Leading Asian Operator - Customer Case Study

Leading Australian Operating Company - Customer Case Study

A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience

Leading Automotive Company - Customer Case Study

Leading Canadian Insurer Company - Customer Case Study

Carmaker onboards service associates faster and better with next-gen training

Telecom Doubles Conversions With Digital Sales Strategy

Leading Financial Services Company - Customer Case Study

Leading Fortune 500 Financial Service Company - Customer Case Study

Leading General Insurance Company - Customer Case Study

Leading Global Telecommunications Operating Company - Customer Case Study

Leading Global Telecommunications Providing Company - Customer Case Study

Leading Health Insurance Providing Company - Customer Case Study

A leading health insurer overcomes new member onboarding challenges with partnership strategy

Leading High-Technology Heating, Air-Conditioning And Refrigeration Solution Providing Company - Customer Case Study

Leading Insurance Company - Customer Case Study

Leading Insurer Company - Customer Case Study

Leading International Medical Center - Customer Case Study

Leading Internet and Cable Providers - Customer Case Study

Leading Internet Search Company - Customer Case Study

Leading Multinational Bank - Customer Case Study

Leading Private Label and Food Services - Customer Case Study

Leading Technology Manufacturing Company - Customer Case Study

Leading Telecom Provider - Customer Case Study

Leading U.S. Health and Wellness Company - Customer Case Study

Logitech - Customer Case Study

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Major Multiple Service Operator - Customer Case Study

Multi-National Communications Providing Company - Customer Case Study

Multi-Specialty Healthcare Company - Customer Case Study

Multinational Entertainment retailing Company - Customer Case Study

Nation’s Largest Independent Providing Company - Customer Case Study

Progrexion - Customer Case Study

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Retail and eCommerce Company - Customer Case Study

Retail and eCommerce Company - Customer Case Study

Retail and eCommerce Company - Customer Case Study

Retail and eCommerce Company - Customer Case Study

Salesforce.com - Customer Case Study

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Leading airline loyalty program embarks on CX transformation while reducing costs by 50%

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Social Media Company - Customer Case Study

Social Services Agency - Customer Case Study

A software company optimizes customer support and drives sales, all year long

Technology Company - Customer Case Study

Telecommunication Company - Customer Case Study

Telecommunications Company - Customer Case Study

Telecommunications Providing Company - Customer Case Study

Telkom South Africa Creates a Roadmap for Long-Term Success

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Healthcare Client Story State Agency Removes Barriers to Customer Experience Excellence

U.S.-Based Money Wire Company - Customer Case Study

Retail and eCommerce Client Story Uncle Bob’s Goes Organic with Website Search Engine Optimization

Uncle Bob’s Self Storage logo

A utility company transformed its customer service with a self-help solution

Vodafone Revolutionizes Retail Service With Mindset Shift

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