Case Study: Large Consumer Products Retailing Company achieves total cost visibility with TTEC

Large Consumer Products Retailing Company - Customer Case Study

TTEC helped a large consumer products retailing company that was struggling to understand the full cost of managing inventory. While the customer could track acquisition and warehouse-related expenses, it lacked visibility into merchandising, administration, store-level handling, and other life cycle costs, leading to siloed decision-making and guesswork around purchasing.

TTEC’s analytics team built a holistic total cost model through process mapping and P&L analysis, bringing together corporate, distribution center, and store stakeholders to improve transparency and collaboration. The solution gave the company continuous SKU-level cost visibility, uncovered inefficiencies and redundant work, tightened SKU controls, and enabled predictive “what if” scenario modeling to support better purchasing decisions and more accurate cost savings assessments.