Case Study: U.S.-Based Money Wire Company achieves lower costs and multilingual customer support with TTEC

U.S.-Based Money Wire Company - Customer Case Study

U.S.-Based Money Wire Company partnered with TTEC to support its expansion into Europe, where it needed to serve customers in multiple languages while bridging cultural gaps and maintaining a consistent service experience. The company also wanted to move beyond servicing most European customers from the U.S. and needed a scalable customer service model for its growing regional footprint.

TTEC implemented a central service hub in one location with support for all major European languages, a single knowledge base, and direct access to the client’s ordering tools through a web-based interface. The solution included about 80 associates, international toll-free numbers, and a business continuity and disaster recovery plan. As a result, the client achieved lower operating costs, improved customer satisfaction, and a more resilient operation that could better withstand disruptions.