Case Study: Biggest Technology Retailing Company saves Cyber Monday sales with TTEC’s cloud-based customer engagement platform

Biggest Technology Retailing Company - Customer Case Study

Biggest Technology Retailing Company, one of the world’s largest technology retailers, was preparing for Cyber Monday when a second outsourcing provider suffered a major systems and call-quality failure. The outage threatened holiday sales at the peak of the season, and the client needed a fast way to keep thousands of customer service associates working without interruption.

TTEC responded by deploying its scalable, multichannel, cloud-based customer engagement platform and standing up 3,000 associates in just 36 hours. TTEC also temporarily provided the technology for the other provider’s employees so they could continue supporting customers while systems were restored, helping protect revenue during the critical sales period.