Case Study: Health Service Group achieves $200K savings and stronger customer engagement with TTEC

Health Service Group - Customer Case Study

Health Service Group, a leading health services company, wanted to become more customer-centric and strengthen relationships with physicians and hospital groups while aligning its culture around a unified mission, vision, and values. TTEC partnered with the organization, bringing expertise in change management, customer experience strategy, and operational excellence to help address these goals.

TTEC implemented a voice of the customer (VOC) pilot, supported account lifecycle management (ALM) training, and helped integrate ALM and VOC data into a CRM system while standardizing leadership practices. The work produced measurable results, including $200,000 in savings from CRM workflow integration, five new business leads from proactive outreach, and 30% of VOC pilot participants expressing interest in learning more about the client’s offerings.