Case Study: International Technology and Consulting Company achieves $174M in revenue growth with TTEC

International Technology and Consulting Company - Customer Case Study

International Technology and Consulting Company, a global enterprise technology provider, needed a smarter way to identify and prioritize high-value sales opportunities while strengthening customer relationships and supporting its large-scale information systems business. TTEC was brought in to help design an intelligent, agile program that could drive both immediate revenue and future growth, using customer analytics and a redesigned marketing and customer experience approach.

TTEC implemented its Revana Analytic Multichannel Platform (RAMP™) along with predictive modeling, digital marketing, and a trained team of sales, account management, and technical specialists. The solution personalized outreach through the customer portal, social media, and click-to-chat, and in just six months TTEC helped generate $174 million in revenue, while also increasing value per client and successfully managing more than 1,500 accounts with 22 associates.