Case Study: Communications, Media and Technology Company boosts sales conversion and revenue with TTEC

Communications, Media and Technology Company - Customer Case Study

Communications, Media and Technology Company, a fast-growing wireless internet service provider, was struggling to keep up with surging demand and missed sales opportunities. TTEC was brought in to help augment the overtaxed sales force and improve customer experience using a scalable multichannel sales approach.

TTEC trained and deployed three new sales channels in just four weeks: click-to-chat, inside sales, and up-sell/cross-sell support. The program delivered a 14% higher conversion rate in inside sales, a 10% increase in revenue from click-to-chat, and $5 million in additional annual revenue.