Case Study: Largest Pharmaceuticals and Consumer Health Company achieves $50M+ in savings with TTEC Healthcare Innovation Lab

Largest Pharmaceuticals and Consumer Health Company - Customer Case Study

TTEC partnered with the world’s largest pharmaceuticals and consumer health company to help launch a global Cost Improvement Program (CIP) aimed at generating $50 million in annual savings. The customer needed an external partner with fresh expertise to complement its internal teams and support cost-saving innovation across its manufacturing operations.

TTEC delivered a two-day innovation lab and rolled it out across 12 major manufacturing facilities worldwide, using workshops and “plan on a page” exercises to turn ideas into actionable initiatives. The program produced a pipeline of more than 100 CIP ideas, identified at least five projects for immediate execution, and led to at least three ideas expected to generate between $50 million and $71 million in savings.