Case Study: Global Manufacturing Company achieves millions in travel savings with TTEC video conferencing solution

Global Manufacturing Company - Customer Case Study

Global Manufacturing Company, a global electronics and semiconductor manufacturer with 56 companies operating in 19 countries, was facing astronomical and rising travel costs, along with employee downtime tied to scheduling and travel. To reduce dependence on voice and email and improve internal and external communication, the company turned to TTEC for help implementing a better collaboration solution.

TTEC designed and implemented a custom video conferencing system that integrated scheduling with existing email and enabled ad hoc peer-to-peer video conferencing across the global network. Over a two-year period, the solution was refined to support 119 locations, helping the company save millions of dollars in annual travel costs, boost productivity, improve training delivery, and enable faster, more effective collaboration worldwide.