Case Study: Fortune 500 Technology Retailing Company achieves flexible year-round retail support with TTEC

Fortune 500 Technology Retailing Company - Customer Case Study

TTEC helped a Fortune 500 technology retailing company address a major holiday staffing surge while avoiding the same challenge in future seasons. The retailer needed a flexible way to support 22 lines of business, including purchase support, customer concierge, rewards, technical support, billing, and product sales, while still delivering strong customer experiences and driving repeat business.

TTEC implemented its humanify@home virtual workforce model, backed by proprietary recruiting and a blended learning approach to quickly staff the operation with the right associates and tools. As a result, training time was cut by 25%, customer satisfaction exceeded goals across all lines through Q2 2013, and average order volume increased by double digits.