Case Study: Vodafone achieves end-to-end customer journey visibility with AppDynamics

Vodafone Views Customer Journeys through a Single Pane of Glass with AppDynamics

Vodafone, a global mobile communications provider serving over 440 million customers, needed to sustain rapid delivery of apps and services while proactively identifying and resolving issues before they affected users. Its complex application ecosystem and multiple monitoring tools made it difficult to get a unified, end-to-end view of customer journeys and user experience.

By adopting AppDynamics, Vodafone gained a single pane of glass that delivers end-to-end visibility from front end to back end, deep insights into user experience, and faster mean time to resolution. The unified platform replaced disparate tools, accelerated time to market, and improved collaboration with business stakeholders, enabling more proactive issue resolution and a better customer experience.

Vodafone

Kamalesh Patel

Senior IT Service Manager