Pegasystems B2B Case Studies & Customer Successes

Abbvie

Michael Kirzhner

Associate Director

Abbvie

Katherine Lopez

Technical Business Consultant

Achmea

Jeroen Dijkstra

Product Manager, Omnichannel Personalization

Achmea

Roderick van de Kant

Operational Team Manager

Achmea

Roderick van de Kant

Operational Team Manager

ACSO

Zoran Brzakovic

Chief Information Officer

ACSO

Janine Gledhill

Transformation Program Director

AEGIS Insurance Services

Stephen Smith

Information Officer

Aegon

Martyn Johnson

Manager, IT BPM Delivery Centre

Aegon

Nick Hill

Pega Delivery Centre Manager

Aflac

Rich Gilbert

Chief Digital and Information Officer

Aflac

Shelia Anderson

SVP, Chief Information OfficeR

AGL Energy

Tim Naylor

Head of Marketing

Air Europa

Sandra Lenis

Director of Products & Customers

Air Force Research Laboratory

Chadwick Pfoutz

Deputy Division Chief, Enterprise Business Systems Division

Alere

Sameh Ebeid

Vice President of Application Development

Alere

Alfa Bank

Martin Pilecky

Chief Information Officer

American Express

Jim Bush

Managing Director

American Express

Stuart Green

Vice-President, Global Servicing Capabilities

ANZ

Alistair Currie

Chief Operating Officer

Arbetsförmedlingen

Stig Martinsson

Head of Digital Decisions and Case Management

Banco BHD Leon

Angela Nieto

Chief Information Officer/ Chief Technology Officer

Bavarian Ministry of Economic Affairs

Hubert Aiwanger

Minister of Economic Affairs

BCBSNC

Samantha Bureau-Johnson

Vice President, Business Process Solutions & Project Management Office

BECU

Theresa Arasim

Director, Product Owner & Implementation

Blue Shield of California

Deepa Metla

Senior Manager for Customer Engagement Capabilities

Bradesco Seguros

Glaucio Joanico

IT Executive

British Gas

Jo Allen

Business Lead, Next-Generation Decisioning

British Gas

Jo Allen

Business Lead, Next-Generation Decisioning

BT

Leana Kielkowicz

Head of Decisioning

BT

Gerald Griffin

Software Engineering Manager

Bupa

Lisa Dickson

Head of Marketing Automation

Bupa

Cale Urwin

Director, Business Capability, Health Services Data

Bureau of Alcohol, Tobacco, Firearms and Explosives

A.J. Fry

Supervisory Special Agent

C3i Solutions

Amit Rajaram

Director

California Department of Public Health

Gary Nodine

Chief Information Officer

California Franchise Tax Board

Cathy Cleek

CIO

California Franchise Tax Board

John Sulenta

Chief Information Officer

CareFirst BlueCross BlueShield

Phaedra Swann

Program Manager

Church Mutual

Rick Meehean

Director of Workflow Management

Cigna

Cisco

KC Wu

VP, IT, Cisco Value Chain, Cisco

Cisco

Steve Power

Senior Director, Order Management Services

CNO Financial Group

CNO Financial Group

Josh Doty

Sr. Director Systems Product Owner

Coca-Cola

Kevin Flowers

Coca-Cola

Coca-Cola

Commonwealth Bank of Australia

Andrew McMullan

Head of Decisioning

Commonwealth Bank of Australia

Angus Sullivan

Group Executive, Retail Banking Services

Con Edison

Coutts

Peter Flavel

Chief Executive Officer

CSAA Insurance Group

Steve Rowbury

Business Owner

DAK-Gesundheit

René Schlagentweith

Head of Planning and Control Customer Management

DAK-Gesundheit

Marcus Storbeck

Project Leader

Deepwater Horizon Economic Claims Center

Christopher Reade

CIO

DEFRA

Ann Nolan

Transformation Director, Animal Health

Dell EMC

Vishwadeep Chawla

Sr. Manager – Service Strategy

Department of Veterans Affairs

Rick Marble

Solution Train Engineer

Deutsche Bahn

Doris Barth

Senior Project Manager

DICTU

Wout van Wijngaarden

CTO

Digital Federal Credit Union

Daniel LaBarre

Director – Information Center

EDF

Oliver Jehl

IT Director

EE

Suzanne Woolley

Head of Customer Base Management

Elevance Health

Elevance Health

Jenn Wade

VP Commercial Experience

Elisa

Suyash Mittal

TCS Solution Architect

Energy Safe Victoria

Manish Arora

Information Services Manager

Engen

Gloria Romeo

SVP of Product Development

Erste Group

Tanja Konrad

Head of Daily Banking Services

Erste Group

Ejona Sauli

Head of Business Process Management

Estes

Howard Cochran

Sr. Director, Strategic Technician

Etisalat

Antonio Ricciardi

Vice President, Consumer Intelligence & Engagement

Etisalat

Orijit Mitra

Manager - Customer Value Management

Etisalat

Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat

Esra Taylor

Senior Director of SMB Marketing in Analytics

Express Scripts

PullaReddy Yeduru

Director of Technology, Pharmacy Processing COE

Express Scripts

Rich Catlett

Center of Excellence Lead

Fallon

David Przesiek

Senior Vice-President and Chief Sales Officer

Farmers Insurance Group of Companies

Mhayse Samalya

President of Commercial Business Insurance, Farmers

Federal Bureau of Investigation

FedEx

Brandon Jackson

IT Manage

First Citizens Bank

Sanjoy Sarkar

Director, Application Development & Support

First Tech Federal Credit Union

Mike Upton

Chief Digital and Technology Officer

Ford

Michael Spadafore

Decisioning Services Lead

Ford

Foxtel

Richard Schultz

Head of Operational Performance and Insights, Sales and Customer Division

GE Healthcare

Sara Johnson

Sales Operations Manager

GE Healthcare

Lucas de Fabry

Program Manager, Product Identity

GE Healthcare

Scott Parr

Senior Director for Technical Product Management

GE Healthcare

Umang Chauhan

Enterprise Application Engineering, Quality & Legal

GM OnStar

Google

Eddie Dinh

Technical Program Manager

Great American Insurance Group

Chad Stewart

CIO

HCA Healthcare

Barbara Coughlin

Vice President for Navigation Care and Navigation Operations

Health Alliance Plan

Garima Aggarwal

Director Customer Experience

Health Alliance Plan

Toni Frawley

Director of Commercial Product Development & Management

Healthfirst

C.J. Brexel

Vice President of Application Development

Healthfirst

Heathrow Airport

Eamonn Cheverton

Enterprise Architect

Heineken Ireland

Martin Gowran

IT Project Manager

HighMark

Paul Jones

Vice President, Clinical Systems

HighMark

Chris Atkinson

Vice President of Product Development and Engineering

HSBC Bank

Andrew Long

Head of Global Transaction Banking

HSBC Bank

Fabian Abacum

Head of Data, Analytics, & Decisioning

IHS Markit

Jon May

CEO

Intellectual Property Australia

Rob Bollard

Chief Information Officer

Johnson & Johnson

Robert Spicer

Business Technology Leader

JP Morgan Chase

Lester J. Owens

Managing Director, Global Head of Treasury Services Operations

Kaiser Permanente

Trenita R. Ward

VP California Member Service

Liberty Global

Rhona Bradshaw

VP Customer Experience Transformation

Link Market Services

Michael Kempe

Chief Operating Officer

ME

Anthony Aboud

Chief Operating Officer

MGEN

Alain Le Garrec

Marketing Manager

Mizuho Bank

Molina Healthcare

Balaji Subramaniayan

Principal Engineer

Molina Healthcare

Pamela Sanborn

Senior Vice President

Mondelez

Nicolas Gonzalez Garcia

Global Source to Contract Lead

Motor Insurers’ Bureau

Paul Jackman

CIO

Motor Insurers’ Bureau

Paul Jackman

CIO

MUFG Bank

MUFG Bank

Masaru Tsuboi

Credit & Loan Systems Department, Director

NASCO

Tom Ptashnik

Director, Consumer Strategies and Business Process Management

Nationwide Building Society

Martin Watkin

Payments CIO

NatWest

Gordon Jackson

Head of Transformation - Data Analytics

NatWest

Fiona Kirk

Head of Customer Decisioning

Navistar

Joe Werth

Total Cost of Ownership, and Integrated Warranty

New Jersey Courts

Jack McCarthy

CIO

New Jersey Courts

Jack McCarthy

CIO

New South Wales

Chris Ruwoldt

Principal Manager Transport Operations Systems

New South Wales

Gino Cavallaro

Executive Director ePlanning, New South Wales Department of Planning, Industry and Environment

New York Life Insurance

Kevin Kelly

Chief Information Officer, Long-Term Care Insurance Business

Nissha USA

Michael Kozbial

Director, Automotive Sales

OCBC Bank

Dennis Tan

Head of Branch & Premier Banking

OCBC Bank

Kartik Narayan

Vice President of Business Transformation of Consumer Banking

OI

Roberto Guenzburger

Mobility Products and Content Director

OnStar

Optum360

Preston Meadows

Business Implementation Manager

OptumRx

Steve Graese

Director of Strategic Systems

Optus

Gabrielle Shone

Associate Director, Campaign Technology

Orange

Laurent Herr

VP Operation Support Systems

Pfizer

Jeffrey Hanson

Senior Information Analyst

Philips

Jeroen Tas

Chief Executive Officer, Connected Care & Health Informatics

PNC Financial Services

John DeMarchis

Senior Vice President, Customer Service Management

Primerica

Dale Tuck

Chief Information Technology Officer

Primerica

Michael Adams

Assistant Vice President, Life Ops Projects

Primerica

Dale Tuck

Chief Information Technology Officer

QBE

Julian Anderson

Head of Portfolio Management

QBE

Amit Dixit

Head of Operational Excellence

QBE

Jon Heath

Head of Technology for Underwriting

Queensland Department of Education

Rabobank

Erik Passchier

Domain Manager Lending & Insurance, COO – IT Systems

Rabobank

Coen Wiers

Senior Project Manager, Customer Relevance

Rabobank

Ralph van de Rijt

Technical Lead

Radial

Robin Gomez

Director - Data & Analytics

Registers of Scotland

Charles Keegan

Registration and Transformation Director

Rowan Companies

Royal Bank of Canada

Royal Bank of Scotland

Jessica Cuthbertson

Head of Data Science & Customer Decisioning

Safelite Autoglass

Matt Weger

VP, Application Development

Sainsbury's

Sudip Kumar

Principal Architect

Santander Brasil

Leopold Martinez

Director of Operations

Santander Brasil

Jesus Villanueva

Head of CRM Transformation

Scotiabank

Jim Saleh

Sr. Director, Process Automation COE

Scotiabank

Jim Saleh

Sr. Director, Process Automation COE

Shared Services Connected Ltd.

Graham Cockroft

Director of Innovation and Digital Transformation

Shared Services Connected Ltd.

Graham Cockroft

Director of Innovation and Digital Transformation

Shawbrook Bank

Russ Thornton

Chief Technology Officer

Siemens

Anna Gleiss

Head of Master Data

Siemens

Jürgen Schönenborn

Program & Integration Manager

Siemens

Helmuth Ludwig

Chief Information Officer

Siemens

Koen Gilhuis

Service Owner, Global Master Data Management

Siemens

Stefan Becker

Global Head of Procurements Services

SiriusXM

Jason Barbrow

Senior Vice President, Customer Retention

SO

Joakim Kruse

CIO

Standard Chartered Bank

Khachig Kabakjian

Global Chapter Head, Real-time Engagement

State of Maine

Jim Smith

Chief Information Officer

StepChange

Phil Andrew

Chief Executive

Sun Life Financial

Catherine Perrier

Senior Contract Specialist

SunTrust

Christian Casperson

Vice President, Business Process Lead

Sveriges a-Kassor

Tomas Eriksson

Chief Executive Officer

Swedbank

MariAnne Ydberg

Head of Customer Value Communication

Swedbank

MariAnne Ydberg

Head of Customer Value Communication

T-Mobile

Mark Smith

Senior Technical Product Manager

TalkTalk

Alex Birtles

Head of Customer Loyalty Strategy

Tata Consultancy Services (TCS)

TCDRS

Kris Valenta

Director of Strategic Projects

TCDRS

Catherine Sorahan

Member Services Manager

TD Bank

Adrian Hopkins

Senior Manager, Technology, Optimization and Solutions

Telecom Italia

Goffredo Sdrubolini

Head of Customer Care

Telenet

Abdel El Amrani

Vice President of Customer and Corporate I

Telenet

Brecht de Mulder

Chapter Lead

Telstra

Peter McDonald

General Manager Process Excellence

Telstra

Frank Ferguson

Senior Business Analyst

Texas Department of Transportation

Brian Hohle

Letting Management Supervisor, Construction Section, Texas Department of Transportation

The Singapore Ministry of Manpower

Toyota

Mylene Mayers

Divisional Information Officer, After Sales Information Systems

Transavia

Mattijs ten Brink

Managing Director – Chairman

Transavia

Mattijs ten Brink

Managing Director – Chairman

TransCelerate BioPharma

Truist

Christ White

Head of Client Default Operations

Turkiye Is Bank A.S. (Isbank)

Rıza Kutlusoy

Chief Strategy Officer

U.S. Census Bureau

Zachary Schwartz

Division Chief, IT Service Management Office

U.S. Census Bureau

Zachary Schwartz

Division Chief, IT Service Management Office

U.S. Department of Agriculture Natural Resources Conservation Service

George W. Cleek IV

Conservation Section Chief, Information Solutions Division, Farm Production and Conservation (FPAC) Business Center

U.S. Department of the Treasury

Wes Johnson

Deputy Executive Director

U.S. Department of Veterans Affairs

Clint Loeser

Director of Financial Operations Financial Services Center

U.S. Marine Corps

Andrew Hutcheon

IT Portfolio Manager, HQMC, Enterprise Business Transformation Office

UK Health Research Authority

Mary Cubitt

Research Systems Programmes Director

UK Home Office

Unilever

Vijay Atal

Director Global Master Lead

UnitedHealthcare

John Silva

Director, Information Technology

UnitedHealthcare

Laura Ciavola

Senior Vice-President, Medicare and Retirement

UnitedHealthcare

Jeff Ganser

Director, IT Project Management

UnitedHealthcare

Wayne White

Vice President, Medicare & Retirement, UnitedHealth Group

Unum

Unum

Andy Shope

Director of Operations

Unum

Melissa Harris

IT Delivery Director

USDA

Chris Coppenbarger

Senior Financial and Grants Policy Advisor

Valaris

Verizon

Nitin Ahuja

Director, Marketing Technology

Verizon

Rahul Murali-Venkataraman

Executive Director

Vermont Office of Professional Regulation

Jim Condos

Vermont Secretary of State

Virgin Money

Keith Williams

Head of Process Automation Service Centre

VIVAT

Marc Bakermans

Business Change Manager

Vodafone

Jens Fudickar

Head of Enterprise BPM Competence

Vodafone

Simon Esland

Group Head of Marketing Technology & Commercial Capabilities

Vodafone

Buddhika Hanwella

Automation Lead

Vodafone

Ivan Lastra

Marketing, Commercial and Analytics Manager

Vodafone

Russel Welton

Vodafone

Vodafone

Andy Ryan

Head of Digital Operations & Automation

VodafoneZiggo

Nicole Verburg

Director, Customer Value Management

Wärtsilä

Wells Fargo

Sangeeta Doss

Head of Estate Care Center

Wells Fargo Bank

Giles Richardson

Head of Personalization

Xchanging

Sean Norris

Director of Netsett

Xerox

Richard Glover

Director CSO UK & VP Global Continuous Field Operations

Xerox

Gregg Bullen

Program Manager

Zimmer Biomet

John Dearlove

Associate Director, Digital Experience and Solutions

Zurich

João Viana

Head of Customer Strategy

Zurich

Renan Rodrigues

Head of Product Management