Case Study: QBE achieves 50,000 hours saved with Pegasystems

QBE frees 50,000 hours of employees’ time with bots

QBE, one of the world’s leading insurers and reinsurers, was struggling with manual, error-prone claims and credit control processes that slowed service and left employees bogged down in repetitive work. To improve efficiency and customer satisfaction, QBE turned to Pegasystems and its Pega robotic process automation capabilities.

Pegasystems helped QBE deploy more than 150 bots to handle routine tasks like extracting data, filing emails, and performing calculations, while routing exceptions to humans. The results included processing 30,000 claims tasks in a week and freeing 50,000 working hours per year, alongside faster operations, improved customer service, and higher employee satisfaction.

QBE

Amit Dixit

Head of Operational Excellence