Case Study: New Jersey Courts achieves 99.99% uptime with Pegasystems Pega Cloud

New Jersey Courts achieves 99.9% uptime with Pega Cloud

New Jersey Courts needed to keep its operations running when COVID-19 forced the courts to close, while still handling more than seven million new cases each year. Already in the middle of a modernization effort with Pegasystems and Pega Cloud, the court system had to quickly move its entire calendar remote and support constituents without interruption.

Pegasystems helped New Jersey Courts transition 400 courtrooms to virtual environments nearly overnight and add cloud-based capabilities for video conferencing, electronic payments, and document filing. As a result, New Jersey Courts achieved 99.99% uptime, served 25 million participants virtually, and reduced development time by 10,000 hours annually, with changes now delivered in days instead of months.

New Jersey Courts

Jack McCarthy

CIO