Case Study: Global Automaker achieves faster, compliant vehicle recall management and higher NPS with Pegasystems Pega Recall

Optimizing auto customer safety with Pega Recall

A global automaker struggled to manage safety recalls: its existing program left gaps in coordination with suppliers, dealers, regulators and customers, lacked an auditable contact trail, and exposed the company to liabilities, fines and customer defections.

The company deployed Pega Recall to centralize recall records and workflows, integrate with internal systems, manage SLAs, track events, enable real-time decisioning, and engage customers from first contact to closure. Within 90 days it launched campaigns, improved data quality and eligibility controls, reduced overlapping dealer claims, automated notifications for compliance, and lifted NPS through better customer engagement.