Case Study: Wärtsilä achieves optimized service support and preemptive equipment maintenance with Pegasystems

Wärtsilä optimizes service support with IoT engine data

Wärtsilä, a global leader in energy and marine solutions, needed to turn massive, multi‑engine sensor streams from thousands of installations into timely, automated customer feedback. Their legacy Salesforce setup couldn’t scale to normalize and analyze the IoT data needed to preempt performance issues and unplanned downtime.

Working with Pega, Wärtsilä centralizes sensor data in a cloud data lake and feeds it into the Pega Platform, where a rules framework detects anomalies and produces daily preventive-action reports. The result is improved equipment performance and reliability, optimized scheduled and unscheduled maintenance, greater long‑term predictability, and increased sales of proactive maintenance contracts.

Wärtsilä