Case Study: Global High Tech Company achieves faster time-to-market and higher asset recovery with Pegasystems

Global High Tech Company - Customer Case Study

This $50B global networking leader with more than 70,000 employees needed to move from a product-and-services business to a solutions-oriented, adaptive enterprise. Its $8B Global Service Logistics organization—which manages 900,000 parts across 1,400 depots—was hampered by isolated ERP systems and manual processes that prevented end-to-end visibility and slowed the ability to make fast, business-driven changes.

The company implemented Pega as a unifying intelligent BPM and business-rules layer, delivering role-based dashboards, real-time visibility, and rules-driven asset recovery, order exception handling, and escalation management that business users can modify with minimal IT support. In a four-month cloud rollout, time-to-market dropped from months to weeks, asset recovery improved from 91% to 94.7%, and annual benefits included $1.4M in efficiency savings, $1.3M in freight reduction, $120M in parts recovery and $8M from invoicing improvements.