Case Study: Siemens achieves a seamless customer experience and 60% faster process cycle time with Pegasystems' Global Master Data Management

Siemens creates a seamless customer experience with master data management

Siemens was facing a fragmented IT landscape after rapid growth—more than 140 ERP systems (including 70 separate SAP instances)—which created variability, waste, and slow processes from customer inquiry through order processing, procurement, and revenue consolidation. The company needed a single, real-time, globally consistent view of master data and a structured Master Data Management layer to connect existing systems and improve operational efficiency.

Siemens implemented Pega’s Global Master Data Management to digitize customer and employee touchpoints and bridge systems without ripping and replacing applications, delivering end-to-end integration and agility. The program cut process cycle time by 60%, standardized 80% of common business processes, reduced manual processing and complexity, enabled automatic data validation at entry, and produced cost savings, better collaboration, and improved compliance and risk mitigation.

Siemens

Anna Gleiss

Head of Master Data