Case Study: Arbetsförmedlingen achieves faster, smarter case management with Pegasystems

Arbetsförmedlingen delivers largest digital transformation to date

Arbetsförmedlingen, Sweden’s Public Employment Service, faced rising demand, tighter regulations, fraud risk, and the disruption of the pandemic, all while coping with reduced caseworker headcount and a push to do more through self-service. To respond, the agency turned to Pegasystems and the Pega Platform to modernize and streamline how it served job seekers and employers.

Pegasystems helped Arbetsförmedlingen build an adaptive, automated case-management foundation with Pega Blueprint and the Pega Platform. The result was nine applications launched, 50% of all cases flowing through Pega, 1,500 meetings saved, and 10% of constituents enabled for self-service within a week; overall, Pega Blueprint drove development cycles that were 12X faster, helping the agency handle 3M cases annually with greater efficiency.

Arbetsförmedlingen

Stig Martinsson

Head of Digital Decisions and Case Management