Case Study: California Department of Public Health achieves faster licensing—cutting processing from months to days with Pegasystems

California Department of Public Health Improving customer experience with a licensing program built for change

The California Department of Public Health (CDPH), which serves 39 million residents and issues more than 600,000 licenses annually across programs from environmental health to prescription drug oversight, was hampered by manual, paper-based workflows and a legacy mainframe that made licensing take weeks or months and slowed commerce.

CDPH implemented Pega to centralize and automate licensing and monitoring across multiple business units—including a new recreational cannabis licensing system—enabling online applications, automated eligibility checks, and faster approvals. The result: processes that once took months now take days, manual steps were eliminated, staff productivity and deployment speed improved, and the agency can respond to regulatory changes in real time.

California Department of Public Health

Gary Nodine

Chief Information Officer