Case Study: Top-Ranked Global Automaker achieves 40% faster issue resolution and integrated quality management with Pegasystems' Pega Platform

Building an integrated quality management system with Pega

A top-ranked global automaker known for its commitment to quality was held back by an outdated, siloed parts management system that limited visibility across the product lifecycle and slowed responses to changing demands. The company needed a modular, closed-loop quality management approach to monitor suppliers’ parts and raw materials from pre-production planning through QA/QC and final delivery, envisioned as 20+ interconnected processes built over time.

The automaker implemented the Pega Platform’s case management and no-code cloud capabilities—using Lean, Agile, Design Thinking, and Systems Thinking—to deliver an end-to-end system supporting 700,000+ parts and 7,000+ users with portals, dashboards, visualizations, and out-of-the-box reporting. The solution integrated data across silos, enabled rapid detection and resolution of product issues, allowed citizen developers to make quick changes, and produced measurable benefits including a 40% reduction in time from issue detection to assignment, improved cross‑functional collaboration, and scalable continuous improvement.