Case Study: HCA Healthcare achieves streamlined patient care and higher productivity with Pegasystems

HCA Healthcare transforms patient care with Pega

HCA Healthcare, one of the largest healthcare providers in the U.S. and U.K., faced fragmented care management, inconsistent patient experiences, and heavy training and coordination burdens across its network. To address these challenges, HCA Healthcare worked with Pegasystems and Pega Care Management to build a unified care navigation platform.

Pegasystems implemented a patient-centric, standardized solution that used reusable assets, automated administration, and guided decision-making to accelerate deployment across service lines. The impact was substantial: staff effort dropped by 90%, documentation for oncology was reduced by 56%, nurse case navigator productivity rose by 35%, and more than 40,000 patients were navigated through the Pega application.

HCA Healthcare

Barbara Coughlin

Vice President for Navigation Care and Navigation Operations