Case Study: QBE increases new business and improves retention with Pegasystems

QBE increases new business and improves retention with Pega

QBE, a global insurer and reinsurer based in Australia, sought to improve underwriting operations to boost profitability and customer satisfaction. The company faced legacy systems, inconsistent and largely manual processes, and no single source of truth, which constrained underwriter productivity and service levels.

QBE implemented Pega to create an automated, unified desktop and responsive user experience for underwriters, improving information exchange and transparency. The solution streamlined processes and moved the business toward a paperless office, increasing underwriter productivity and Gross Written Premium per staff, raising transaction throughput, reducing stationery and storage costs, and delivering better quote rates, renewal retention, and new business through higher broker satisfaction.

QBE

Julian Anderson

Head of Portfolio Management