Case Study: QBE achieves full underwriting automation with Pegasystems

QBE EO facilitates full automation and adapts instantly with Pega

QBE, the international insurer and re-insurer, was in the middle of a multi-year digital transformation and needed to make underwriting more transparent, efficient, and less manual. Its European Operations team was using Pegasystems, including Pega RPA and low-code workflow tools, to improve the underwriter experience and reduce errors across front- and back-office processes.

Pegasystems helped QBE EO build an end-to-end, data-driven underwriting workbench that automated pricing and risk decisions and made the full underwriting process visible. This reduced handoffs and manual steps, improved speed and accuracy, and delivered full automation in the first phase, while setting QBE up to further cut cycle times, lower operating costs, and support better decision-making at scale.

QBE

Jon Heath

Head of Technology for Underwriting