Case Study: JPMorgan Chase achieves a 24x7 integrated global treasury platform with Pegasystems

Jpmorgan Chase: Putting Customers First In A Global Platform

JPMorgan Chase’s Treasury Services manages the cash needs of more than 135,000 corporations, financial institutions, and governments across 180+ countries, processing $7.5 trillion and 23 million transactions daily. The business faced fragmented operational silos that slowed service and limited clients to local-branch hours, so it needed a robust, global system to deliver fast, consistent support wherever customers operate.

Partnering with Pega, JPMorgan built an integrated global platform and single client application that centralized information and operations into 24x7 regional hubs. The solution delivered a 360° portfolio view, faster resolution times, service in clients’ time zones, scalable applications and increased profitability, transforming client experience and operational efficiency.

JP Morgan Chase

Lester J. Owens

Managing Director, Global Head of Treasury Services Operations