Case Study: a captive auto finance organization future-proofs collections with Pega Collections

Future-proofing a captive auto finance organization with Pega

An auto finance organization was struggling with outdated, siloed technology that prevented proactive risk identification, resulting in significant losses from poor collections, regulatory fines, and high IT costs. To future-proof its operations, the company partnered with Pegasystems and implemented Pega Collections to streamline processes and integrate its systems.

Pegasystems provided a solution leveraging digital process automation, AI, and advanced analytics to overhaul the collections lifecycle. This enabled real-time reporting and timely regulatory compliance. The results included significant savings on IT spend and total cost of ownership, a faster response to shifting rules, and a decrease in staff overhead.