Case Study: Coca-Cola achieves a real-time mobile workforce and millions in annual savings with Pegasystems Pega Mobility

Connecting Coca-Cola Refreshments to its Remote Workforce

Coca‑Cola Refreshments (CCR), the beverage division of The Coca‑Cola Company, faced the challenge of connecting a largely mobile workforce — including thousands of merchandisers, drivers and salespeople — and transforming distribution and merchandising into a real‑time, event‑driven operation to increase agility and competitive advantage.

CCR implemented Pega Mobility to equip roughly 10,000 field merchandisers with Android devices, geotracking, push notifications, real‑time scheduling, and mobile time/expense management. The solution improved operational visibility and responsiveness, reduced travel and mileage, and delivered concrete savings: $2.5M annually in telecom costs eliminated, $2.25M in fuel saved in year one, and $5M per year in reduced mileage reimbursements, along with better business intelligence and productivity.

Coca-Cola

Kevin Flowers

Coca-Cola