Case Study: Estes achieves faster freight operations and greater visibility with Pegasystems

Estes Express’ freight and logistics gain speed and agility with Pega

Estes, the largest privately owned freight transportation carrier in the U.S., needed a faster, more agile way to manage pickup and delivery operations, freight rating, and more than 20 million mainframe business rules. Before working with Pegasystems, drivers and dispatchers relied on cab devices, phone calls, and manual processes that limited visibility and slowed work.

Pegasystems implemented Pega to help Estes build a mobile freight pickup and delivery app and a new freight pricing and rating engine. The result was real-time in-transit visibility, better dispatcher, driver, and customer engagement, and 99% rating accuracy, while cutting application development time from 18 months to five months—a 70% reduction. Pebasystems also helped Estes redeploy staff to more critical work without adding headcount.

Estes

Howard Cochran

Sr. Director, Strategic Technician