Case Study: Global Leader in Power Generation achieves centralized, end-to-end outage management and lower compliance costs with Pegasystems

Global Leader in Power Generation - Customer Case Study

A global leader in power generation and rotating equipment services faced a slow, fragmented outage-planning process that could take up to 1.5 years. Outage data was scattered across countries and multiple systems, making it hard to track work status, meet on-time commitments, and provide managers with coherent, reliable visibility. The company launched an initiative to improve on-time performance, transparency, and efficiency with a single platform for planned outages.

Using Pega 7 and an agile approach, the company consolidated SAP, Salesforce, Primavera and legacy sources into a single, cloud-based case management platform with 24x7 “follow the sun” support. The solution centralized outage planning information, enabled end-to-end visibility and future customization, and reduced compliance costs by avoiding data-related fines—while providing a scalable foundation for further digital transformation.