Case Study: Philips achieves personalized, proactive connected care with Pegasystems' Pega Cloud health suite

Philips Empowering healthcare with connected devices

Philips, a global leader in health technology, partnered with Pega to humanize and personalize managed care. Facing fragmented records, siloed systems, inefficient workflows, interoperability gaps, data overload, rising costs and cybersecurity concerns, Philips aimed to deliver proactive, patient-centric care and improve outcomes while helping to lower insurance premiums.

Using the Pega Cloud health suite and Pega Customer Service for Healthcare, Philips deployed a scalable, secure, AI-enabled platform with healthcare-specific data models, standards support and HIPAA compliance. The connected, low-code solution provides 360° views of members and providers, real-time decisioning, omni‑channel service delivery and automated care-plan updates—streamlining interactions, enabling more care in preferred settings and faster market response.

Philips

Jeroen Tas

Chief Executive Officer, Connected Care & Health Informatics