Case Study: Athletic Footwear Company achieves 99% faster order processing and cost savings with Pegasystems

Athletic footwear leader speeds orders and cuts costs with Pega

A global leader in athletic footwear and apparel needed to modernize order management to stay competitive. Its legacy, manual processes and low-throughput EDI required manual reviews for more than 25% of three million annual commercial orders, causing errors, inconsistent customer and supplier experiences, and a lack of end-to-end visibility—while the business needed to accept multiple order formats and streamline operations.

The company deployed digital process automation on the Pega Platform to automate order capture, customer-specific validation, shipping changes and logistics. The solution cut process lead time from 200 hours to 18 minutes (over a 99% reduction), improved customer and employee experiences, sped rollout of applications to new customers and regions, increased operations and IT productivity, and is projected to lift top-line revenue by about 1% through reduced paperwork.