Case Study: Global Print and Media Company accelerates cash flow and saves $4.5M a year with Pegasystems' Pega Platform

Print and media company accelerates cash flow and saves $4.5M a year

A global print and media company whose recent acquisitions multiplied legacy systems and created duplicate solutions and data silos was struggling with manual, Excel-driven order processes. Sales, service, and production teams frequently dealt with incorrect specs, pricing errors, missing approvals and duplicated work, producing an average 14-day billing cycle and slowing cash flow. The company needed a unified order-to-cash process to accelerate collections and reduce errors.

The company deployed the cloud-based Pega Platform for order management, using digital process automation to digitize legacy workflows and provide a single interface for order validation, customer acceptance and billing. The solution standardized policies while supporting specialized processes, cut average billing cycle times to four days, delivered an 85% reduction in billing-to-cash cycle (saving $4.5M annually), improved first-pass order yields, facilitated best-practice sharing across ~50 facilities, and simplified IT with lower TCO.