Case Study: Fortune 200 Company achieves real-time machine health and reduced downtime with Pegasystems' Pega Platform

Connected machines enriched by digital prescriptive maintenance

A Fortune 200 company serving farm and construction professionals wanted to move from selling equipment, parts, and service to delivering actionable solutions via machine telematics. Its legacy software and rules engines couldn’t keep up with millions of daily transactions across a global fleet, creating a need for faster integration, automated workflows, audit readiness, and adaptability for a diverse customer base.

The company ran a three‑month Pega proof of concept, trained team members on Pega business and systems architecture, and adopted the Pega Platform to automate machine-health processing. The solution now supports thousands of users and connected machines, processes thousands of trigger events per month, makes telemetry data easily actionable, speeds integrations from weeks to hours, and drives higher productivity, lower field maintenance costs, and improved customer satisfaction.