Case Study: Zimmer Biomet achieves master system integration and faster time-to-resolution with Pegasystems' case management solution

Zimmer Biomet integrates systems following a merger

Zimmer Biomet, formed by the merger of Zimmer and Biomet, faced the challenge of integrating four separate systems and scaling a custom Java case-management platform that struggled as caseloads doubled. The company was spending excessive time on non‑core work and needed to shorten delivery lifecycles while connecting legacy systems and improving real‑time messaging and workload distribution.

Working with Pega, Zimmer Biomet adopted agile practices, established clear metrics and commitments, and implemented Pega’s scalable case-management solution to integrate legacy IT and add real‑time capabilities. The rollout delivered a successful master system integration, improved time to resolution, greater time and cost efficiency, better scalability for growth, and a reduced delivery lifecycle.

Zimmer Biomet

John Dearlove

Associate Director, Digital Experience and Solutions