Case Study: Orange achieves streamlined B2B order management and 50% less rework with Pegasystems

Orange Revolutionizes B2B Order Management With Pega 7

Orange Business Services, a global telecom provider operating in 220 countries and a leader in multinational Ethernet networks, needed to streamline its B2B order-to-customer implementation and service provisioning. Faced with six antiquated provisioning systems, inconsistent workflows and high rework and fallout rates, Orange sought a standardized, best-practice process-management platform to improve efficiency and customer communication.

Using Pega, Orange built SALTO, a dynamic case-management provisioning application that automates routing and work assignment and consolidates legacy systems into a single platform. The solution improved customer communication by 30%, cut fallout tasks by 50%, ensured work is routed to the right skilled worker 100% of the time, halved rework, and reduced six applications to one, substantially lowering maintenance costs.

Orange

Laurent Herr

VP Operation Support Systems