Case Study: North American Heavy Truck Manufacturer achieves a modern, multi-brand agile warranty platform and $10M/year recovery ROI with Pegasystems' Pega Warranty

Pega Warranty powers heavy truck manufacturer’s warranty platform

A North American heavy truck manufacturer relied on a 30-year-old, mainframe-based warranty suite of eight homegrown applications that was slow, fragmented, and difficult to update. Wanting better dealer and customer support, the company issued an RFP and selected Pega Warranty to replace the legacy system and consolidate multi-brand warranty functions.

Pega delivered an Agile, incremental multi‑brand solution—mobile field service reporting, TREAD Act compliance, vehicle/warranty registration, claims, and supplier recovery—with Pega Consulting completing FSR and TREAD in 14 weeks and Tech Mahindra and Pega staff completing remaining phases; full deployment is planned within 24 months. The new system adds SLA-driven visibility and monitoring and is projected to drive $10M/year in improved recovery, faster automated claims, better mobile inspections/field reporting, and reduced supplier claim cycle time.