Case Study: Multinational High-Tech Firm achieves 50% productivity boost and 50% cycle-time reduction with Pegasystems' Pega Platform

Multinational high-tech firm transforms supply chain procurement processes

A multinational high‑tech manufacturer with some 20,000 trading partners and a legacy procurement system faced siloed data, “tribal” buying practices, and exception‑driven, specialist-dependent decision making. These inefficiencies caused delays, higher costs and limited the company’s ability to scale, creating an urgent need to bring structure and consistency to procurement.

The company built a Pega Platform–based exception management portal that diagnoses and prioritizes issues in real time, provides a central low‑code knowledgebase with on‑demand guidance, and surfaces aggregated data and visual summaries for faster decisions. The initiative raised buyer satisfaction to 90% and delivered major gains: 50% higher productivity, 50% shorter cycle times, late orders cut in half, 95% of work made fungible, and significantly reduced excess inventory costs.