Case Study: Express Scripts achieves 4X faster prescription processing with Pegasystems' Pega Platform

Express Scripts transforms and speeds prescription delivery

Express Scripts, which serves 83 million customers through 14 resource centers and 30 pharmacies, faced a complex challenge: years of acquisitions and legacy systems, varying internal processes, and rapidly changing state regulations made it hard to get the right medication to the right patient within required timelines and be ready to ship in 24 hours.

Using Pega for case management, automation, work management and low-code development, Express Scripts wrapped and renewed legacy systems, automated workflows with bots, and rapidly deployed solutions. The result was a 4X reduction in prescription processing time (pharmacist throughput rose from ~6–8 to ~23 prescriptions per hour), preserved patient data continuity, and the ability to deploy a minimum viable product in 90 days.

Express Scripts

PullaReddy Yeduru

Director of Technology, Pharmacy Processing COE