Case Study: Leading Semiconductor and Technology Company achieves 50% procurement productivity gain with Pegasystems

Multinational high-tech firm transforms supply chain procurement processes

A multinational semiconductor and technology company with roughly 20,000 trading partners faced unsustainable, exception-driven procurement: siloed, tribal buying processes, inconsistent prioritization, and delays that threatened scalability as the firm shifted to become more data‑focused.

The company implemented an exception‑management platform that prioritized real‑time issues in a web portal, centralized process knowledge, guided buyers through tasks, and surfaced aggregated visual data. Results included buyers processing twice the work, a 50% productivity increase, 50% fewer late orders, 50% shorter cycle times, reduced excess inventory costs, 95% of work made fungible, and 80% user satisfaction.