Case Study: MUFG Bank achieves faster mortgage pre-screening and greater efficiency with Pegasystems (Pega)

MUFG Bank Restructuring of the Mortgage Business

MUFG Bank was working to restructure its mortgage business by automating manual, paper-based processes while improving profitability and customer experience across multiple channels. To support this effort, MUFG Bank selected Pegasystems’ Pega platform for loan case management and workflow automation.

Pegasystems implemented a unified, low-code mortgage loan process covering pre-screening, formal review, and contract execution across branch, regional center, and web channels. With Pegasystems, MUFG Bank cut workload by 75%, reduced paper output by 20,000 pages per month, shortened pre-screening from more than a day to as little as 2 hours, and increased subsequent development productivity by 1.5 times.

MUFG Bank

Masaru Tsuboi

Credit & Loan Systems Department, Director