Case Study: Farmers Insurance Group of Companies achieves 14-minute complex quotes and doubled market share with Pegasystems

Farmers Insurance: Complex Quotes in 14 Minutes Instead of 14 Days

Farmers Insurance, the third-largest auto and homeowners insurer in the U.S., faced slow, cumbersome small-commercial quoting and new-business processes that left agents without intuitive, real-time support to meet customers’ unique needs—complex quotes could take up to 14 days.

By deploying Pega BPM to re-create and streamline the small commercial application cycle, Farmers eliminated bottlenecks and enabled fast, guided quoting. The company cut quote time from 14 days to 14 minutes, rolled out a new policy system in under five months, doubled market share in one year, boosted umbrella policy sales by 70%, and delivered a much better experience for agents and customers.

Farmers Insurance Group of Companies

Mhayse Samalya

President of Commercial Business Insurance, Farmers