Case Study: Leading Commercial Vehicles Manufacturer achieves $12M/year warranty recoveries and automated end-to-end claims with Pegasystems

Vehicle and engine maker automates end-to-end warranty management

A leading manufacturer of commercial vehicles and engines was hampered by fragmented legacy warranty systems, manual workarounds, and siloed data that left teams in firefighting mode. Unreliable warranty, supplier claim, and bench-test information resulted in over 150,000 missed supplier codes, derailing supplier recovery and associated revenue.

The company deployed Pega Warranty™ Supplier Recovery to modernize warranty infrastructure, automate parts-return authorizations, orchestrate supplier recovery, and give CSRs tools to enforce policy. The integrated platform links claims and bench testing, automates invoicing/chargebacks/payments, improves supplier part-quality management, and delivers about $12 million more in annual warranty recoveries.