Case Study: DEFRA (AHVLA) achieves rapid outbreak response and significant cost avoidance with Pegasystems

How the U.K.’s DEFRA Enhanced its Rapid Incident Response

Animal Health and Veterinary Laboratories Agency (AHVLA), an executive agency working with DEFRA and the devolved governments, faced slow, error-prone paper-based processes spread across 24 remote offices that hampered rapid response to animal disease outbreaks, increased costs and regulatory risk, and made centralized case management and timely incident response difficult.

By implementing Pega’s Build for Change platform AHVLA centralized and automated processes, introduced electronic forms and business-focused specializations, and can now update workflows almost immediately. The agency unified all 24 offices, eliminated paper-based processes, reduced resource costs by 10%, achieved over £40 billion in cost avoidance, improved emergency preparedness and maintained service levels despite a smaller workforce.

DEFRA

Ann Nolan

Transformation Director, Animal Health