Case Study: MUFG Bank achieves streamlined, automated payment processing and global compliance with Pegasystems' Pega platform

MUFG Bank Improving the collation and efficiency of payment processes

MUFG Bank, a major global financial institution, faced inefficiencies and compliance risks in its cross-border settlement and payment processes that relied heavily on paper and Excel. To support growing operations and stricter workplace compliance, the bank needed a scalable case management solution to streamline investigations, approvals and tracking across branches and regions.

MUFG implemented Pegasystems’ case management platform to digitalize and automate query handling, voucher issuance, interbranch requests, deadline monitoring and audit reporting. The solution eliminated manual email and spreadsheet work, reduced human error, sped up development through Pega’s low-code model, and boosted operational efficiency and compliance; the bank is now rolling the standardized, yet locally adaptable, system out starting in Tokyo and Singapore.

MUFG Bank