Case Study: Global Contract Research Organization achieves faster, lower-cost, FDA-compliant site selection with Pegasystems

Reducing the time and cost of clinical trials

This global contract research organization—with more than 6,000 staff across 100+ countries—faced slow, paper-based late‑stage clinical trial processes and a site selection workflow burdened by hundreds of regulatory requirements per site. Existing CTMS tools couldn’t automate or track compliance, forcing manual reviews, missed deadlines, poor visibility, and higher costs.

By deploying the Pega platform to automate workflows, integrate clinical systems, and move document requests and communications online, the CRO gained event‑driven tracking, built‑for‑change flexibility, and secure document management. The result: faster, lower‑cost site selection with ensured FDA compliance, better transparency and reporting, improved sponsor and site experience, and a new competitive differentiator.