Case Study: ME (Australian bank) achieves rapid digital transformation — 5-minute processing and millions in savings — with Pegasystems

ME Transforms Itself Into Australia’s Best Digital Bank

ME, an Australian bank founded in 1994, set out to become the country’s best digital bank by simplifying and digitizing all banking products. To deliver a superior customer experience it launched a five-year transformation to eliminate costly operations and legacy systems and enable end-to-end digital processing.

Using Pega, ME implemented eight new applications for straight-through processing and automated decisioning, consolidating hundreds of micro-applications into a single platform. The result: deposit cycle times fell from five days to five minutes, home-loan approvals from three days to 30 minutes, and the bank saved millions when rolling out new products.

ME

Anthony Aboud

Chief Operating Officer