Case Study: Toyota achieves faster quality issue resolution and improved engineer efficiency with Pegasystems

Toyota redefines quality for the digital age

Toyota Motor North America embarked on a major digital transformation to evolve from an automotive company into a mobility company. Facing new competition from tech players and rising consumer demand for speed and flexibility, Toyota needed scalable, flexible core systems to standardize regional workflows and respond faster to changing business conditions.

Partnering with Pega, Toyota built the Quality Information Management System (QIMS) to manage workflow and quality information between plants and suppliers, deliver visual dashboards, and enable rapid process changes. Using an Agile approach with Pega guidance, the program drove a threefold improvement in early resolution, boosted engineer efficiency by over 10%, sped customer problem resolution, and significantly reduced compliance risk.

Toyota

Mylene Mayers

Divisional Information Officer, After Sales Information Systems