Case Study: Cigna transforms onboarding and improves stakeholder satisfaction with Pegasystems

How their new platform simplifies workflows, enhances user experience, and accelerates onboarding

Cigna, a global health benefits provider serving 178 million customers in more than 30 countries, needed to fix a fragmented and inefficient onboarding process that was slowing sales, frustrating brokers, employers, and employees, and limiting client satisfaction. To modernize this experience, Cigna worked with Pegasystems, using the Pega Platform to replace legacy workflows and create a more integrated, user-friendly onboarding journey.

Pegasystems helped Cigna deliver a cloud-native platform with modular apps for Intake, Quote, Build, and Install, plus automation for email ingestion, e-signatures, and document generation. The result was faster onboarding, higher processing capacity without added headcount, and a single interface instead of 100+ systems, helping Cigna improve productivity, support growth, and expand the solution to other business lines.

Cigna