Case Study: Marine Parts Manufacturer streamlines global field service with Pegasystems

Marine parts manufacturer synchronized field service around the globe

Marine Parts Manufacturer, a global supplier serving 4,000 customers and supporting 25,000 sailing vessels worldwide, needed a more flexible field service approach because its device-specific tools limited access for 700 engineers and customers across ports and oceans. The company wanted a platform-agnostic system that could work across multiple devices and integrate with each customer’s platform, and it chose Pegasystems’ Pega Field Service™ to address the challenge.

Pegasystems implemented a unified vessel field service system that schedules, assigns, and tracks work across the globe while matching resources by skills, certifications, availability, and proximity. With Pega Field Service™, technicians can manage assignments, forms, documentation, media, and messaging on-site, helping the manufacturer serve vessels on time and within budget while meeting regulatory and export-control requirements, reducing costly rework, delays, and remediation.